Careers

Snack Bar Attendant (240)

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POSITION TITLE: Snack Bar Attendant

PURPOSE: To prepare food and beverages to be sold to customers

DUTIES:               

• Know the menu and be able to suggest products to customers.
• Take orders in a pleasant and courteous manner.
• Prepare food according to methods prescribed by Bowl America Food Service Department.               
• Serve portions as prescribed by menu instructions.
• Keep kitchen, cooking and serving areas clean and neat.
• Follow opening and closing procedures when doing such.
• Maintain safe and sanitary conditions.
• Receive food and supply deliveries in Snack Bar Manager’s absence. Verify order received with delivery manifest.  Verify the count of items.  Verify the condition of the product to insure that it is in good condition.  Verify that frozen food is still frozen upon receipt.
• Use all proper safeguards when handling potentially hazardous materials including cleaning chemicals, hot grease, etc.
• Employee is required to verify the age of customers to be served alcoholic beverages. Verification is determined by reading the drivers’ license to insure the Customer is at least 21 years of age.
• Employee must be able to enter the correct information on the cash register at the time of sale and provide accurate change to the customer.
• Perform any additional duties as requested by center management.         

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Customer Service Desk Attendant (240)

More information about this job:

POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Shift Manager (240)

More information about this job:

POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Party Attendant (240)

More information about this job:

Our Birthday Party Attendants are the life of the party, making sure the little one has the biggest bash ever!  They meet & greet guests with a smile and keep the good times rolling from getting them set up on the lanes to assisting with rental shoes, entering names into the computerized scoring, providing proper weight balls and making sure all bowlers understand the importance of observing the safety rules.  When the bowling fun is done and everyone is ready to eat, it’s all part of the job to serve the food—followed by the ice cream and cake—and keep all the hungry kids happy.  And when it’s time to prepare and present the final party bill, it is the attendant’s responsibility to pleasantly answer any questions or calmly address any issues in the process of securing payment.  After all, leaving the party planner with a positive last impression is the best way to make a satisfied customer a repeat customer!

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 16.

Mechanic (240)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Mechanic (230)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Mechanic (230)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Snack Bar Attendant (210)

More information about this job:

POSITION TITLE: Snack Bar Attendant

PURPOSE: To prepare food and beverages to be sold to customers

DUTIES:               

• Know the menu and be able to suggest products to customers.
• Take orders in a pleasant and courteous manner.
• Prepare food according to methods prescribed by Bowl America Food Service Department.               
• Serve portions as prescribed by menu instructions.
• Keep kitchen, cooking and serving areas clean and neat.
• Follow opening and closing procedures when doing such.
• Maintain safe and sanitary conditions.
• Receive food and supply deliveries in Snack Bar Manager’s absence. Verify order received with delivery manifest.  Verify the count of items.  Verify the condition of the product to insure that it is in good condition.  Verify that frozen food is still frozen upon receipt.
• Use all proper safeguards when handling potentially hazardous materials including cleaning chemicals, hot grease, etc.
• Employee is required to verify the age of customers to be served alcoholic beverages. Verification is determined by reading the drivers’ license to insure the Customer is at least 21 years of age.
• Employee must be able to enter the correct information on the cash register at the time of sale and provide accurate change to the customer.
• Perform any additional duties as requested by center management.         

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Assistant Manager Trainee (210)

More information about this job:

POSITION TITLE: Assistant Manager Trainee

PURPOSE: To assist the Manager in the operation of the bowling center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the Manager.
• Identify potential operational problems, develop, recommend and implement preventive actions after discussion and approval from the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the Manager. Record all major customer complaints in the Managers’ log book.
• Assist in all phases of marketing, sales and promotions. This includes scheduling of all parties, pricing, league and tournament development.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of, and needed, assist or temporarily perform the duties of pinchaser, lane maintenance, janitor, bartender, wait staff, snack bar, service desk and program director.
• Provide bowling assistance or instruction to customers as needed.
• Be familiar with all opening and closing procedures when scheduled to do so.
• Direct, supervise and evaluate staff performance. This includes enforcement of Bowl America Dress code, cell phone and other corporate policies and procedures.
• Record summary account of the shifts activities in the Manager’s log book on a daily basis.
• Taking deposits to the bank every day (if banks are open) in accordance with company policies.
• All Assistant Managers are required to be on the concourse area and readily accessible to the customer and staff if not performing other duties. The task of back office paper work should be done during non busy times. 

DIRECTS WORK OFF:  All bowling center employees as directed by the center Manager

EDUCATION:  High school graduate with at least two (2) years college preferred.

EXPERIENCE:  Some experience in sales or retail management is preferred.  Some bowling employment experience preferred.

KNOWLEDGE:  Must have a good knowledge of general business methods including financial, marketing and personnel.  Thorough knowledge of league and tournament bowling is preferred or must be able to learn quickly.

JUDGEMENT:  Judgment is required regularly not only in determining the methods of operation but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution. 

SCHEDULING: All Managers and Assistant Managers must rotate between opening and closing shifts.  All Managers and Assistant Managers are required to work at least one day or night weekend shift every 2 weeks. (Saturday or Sunday)   Except for emergencies, Managers and Assistant Managers will not to be scheduled to work the same shift.  Exceptions may include:  Short staffed, league development, tournament activity or the center is hosting a major party or special event.  Managers and Assistant Managers will be required to work shifts in which the center is hosting a major tournament, special event and / or tournament.

JOB REQUIREMENTS:

• This position requires long periods of time standing and walking. 
• Applicant must be able to lift up to 25 pounds and have good hand dexterity.
• Applicant must be able to read, speak, write and understand English fluently.  Bilingual is a plus.
• This job does require bending, reaching, and twisting.

Mechanic (210)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Shift Manager (210)

More information about this job:

POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Snack Bar Manager (190)

More information about this job:

POSITION TITLE: Snack Bar Manager

PURPOSE: To organize and operate snack bar in a profitable and efficient manner

DUTIES:               

• Work regular shifts as a snack bar attendant.  This may include day and evening shifts as well as weekends.  The snack bar manager may be required to work major events including tournaments, corporate events or other in center activities.
• Responsible for training, scheduling and evaluating snack bar employees under the supervision of the center Manager.
• Responsible for procurements of food and supplies through authorized agents.
• Receive food and supplies, check for price, quality and quantity.
• Plan food and beverage specials as outlined in Bowl America manual.
• Establish sanitation and health procedures to meet legal requirements.
• Check portions to make sure they comply with Bowl America standards.
• Establish and maintain security of all food and supplies.
• Maintain profit margins within Bowl America guidelines.
• Maintain monthly inventory records of food and supplies.
• Establish a par inventory under the supervision of the center Manager or Bowl America food service department.
• The Snack Bar Manager must be able to pass all health and alcohol awareness certifications.

DIRECTS WORK OF: All Snack Bar attendants

EDUCATION: High school graduate or equivalent preferred

KNOWEDGE: Knowledge of all phases of kitchen procedures and operations. Knowledge of sanitary food handling techniques.

EXPERIENCE: Experience in cooking and kitchen operations required.  Food ordering and supervisory experience preferred.

RESPONSIBILITY: Responsible for assigned areas of work performed under general supervision.

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.

Snack Bar Attendant (190)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Mechanic (190)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Mechanic (160)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Mechanic (160)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Snack Bar Attendant (60)

More information about this job:

POSITION TITLE: Snack Bar Attendant

PURPOSE: To prepare food and beverages to be sold to customers

DUTIES:               

• Know the menu and be able to suggest products to customers.
• Take orders in a pleasant and courteous manner.
• Prepare food according to methods prescribed by Bowl America Food Service Department.               
• Serve portions as prescribed by menu instructions.
• Keep kitchen, cooking and serving areas clean and neat.
• Follow opening and closing procedures when doing such.
• Maintain safe and sanitary conditions.
• Receive food and supply deliveries in Snack Bar Manager’s absence. Verify order received with delivery manifest.  Verify the count of items.  Verify the condition of the product to insure that it is in good condition.  Verify that frozen food is still frozen upon receipt.
• Use all proper safeguards when handling potentially hazardous materials including cleaning chemicals, hot grease, etc.
• Employee is required to verify the age of customers to be served alcoholic beverages. Verification is determined by reading the drivers’ license to insure the Customer is at least 21 years of age.
• Employee must be able to enter the correct information on the cash register at the time of sale and provide accurate change to the customer.
• Perform any additional duties as requested by center management.         

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Customer Service Desk Attendant (60)

More information about this job:

POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Customer Service Desk Attendant (30)

More information about this job:

POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Snack Bar Attendant (30)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Snack Bar Attendant (30)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Shift Manager (30)

More information about this job:

POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Snack Bar Attendant (20)

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POSITION TITLE: Snack Bar Attendant

PURPOSE: To prepare food and beverages to be sold to customers

DUTIES:               

• Know the menu and be able to suggest products to customers.
• Take orders in a pleasant and courteous manner.
• Prepare food according to methods prescribed by Bowl America Food Service Department.               
• Serve portions as prescribed by menu instructions.
• Keep kitchen, cooking and serving areas clean and neat.
• Follow opening and closing procedures when doing such.
• Maintain safe and sanitary conditions.
• Receive food and supply deliveries in Snack Bar Manager’s absence. Verify order received with delivery manifest.  Verify the count of items.  Verify the condition of the product to insure that it is in good condition.  Verify that frozen food is still frozen upon receipt.
• Use all proper safeguards when handling potentially hazardous materials including cleaning chemicals, hot grease, etc.
• Employee is required to verify the age of customers to be served alcoholic beverages. Verification is determined by reading the drivers’ license to insure the Customer is at least 21 years of age.
• Employee must be able to enter the correct information on the cash register at the time of sale and provide accurate change to the customer.
• Perform any additional duties as requested by center management.         

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Birthday Party Attendant (20)

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Our Birthday Party Attendants are the life of the party, making sure the little one has the biggest bash ever!  They meet & greet guests with a smile and keep the good times rolling from getting them set up on the lanes to assisting with rental shoes, entering names into the computerized scoring, providing proper weight balls and making sure all bowlers understand the importance of observing the safety rules.  When the bowling fun is done and everyone is ready to eat, it’s all part of the job to serve the food—followed by the ice cream and cake—and keep all the hungry kids happy.  And when it’s time to prepare and present the final party bill, it is the attendant’s responsibility to pleasantly answer any questions or calmly address any issues in the process of securing payment.  After all, leaving the party planner with a positive last impression is the best way to make a satisfied customer a repeat customer!

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 16.

Customer Service Desk Attendant (20)

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POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Lane Server (20)

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POSITION TITLE: Lane Server

PURPOSE:  To take customers’ orders at the lanes and serve the customer their food and beverage when prepared.

DUTIES:               

• Know the menu and be able to suggest products to customers.
• Take customers’ orders in a pleasant and courteous manner.
• Take orders to the snack bar for prep. Serve customers’ their orders when order is completed.
• Set up bar area with necessary liquor, mixers and condiments at start of shift.
• Lane Server must verify the age of each person consuming alcohol and issue wrist bands to wear to show that they are of legal drinking age.
• Lane servers will also assist in cleaning of tables as needed.
• Perform any additional duties as requested by center Management.

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires the employee to stand for extended periods of time. The employee must have good hand dexterity.  The job requires bending, lifting, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

TIP SHARING: Due to the nature of the job, tips are often provided by the customer.  The hourly wage is above the minimum tipped wages in the state of Virginia.  All tips collected from the lane server and snack bar will be equally shared by those employees working during that time frame.

Shift Manager (020)

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POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Assistant Manager Trainee (20)

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POSITION TITLE: Assistant Manager Trainee

PURPOSE: To assist the Manager in the operation of the bowling center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the Manager.
• Identify potential operational problems, develop, recommend and implement preventive actions after discussion and approval from the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the Manager. Record all major customer complaints in the Managers’ log book.
• Assist in all phases of marketing, sales and promotions. This includes scheduling of all parties, pricing, league and tournament development.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of, and needed, assist or temporarily perform the duties of pinchaser, lane maintenance, janitor, bartender, wait staff, snack bar, service desk and program director.
• Provide bowling assistance or instruction to customers as needed.
• Be familiar with all opening and closing procedures when scheduled to do so.
• Direct, supervise and evaluate staff performance. This includes enforcement of Bowl America Dress code, cell phone and other corporate policies and procedures.
• Record summary account of the shifts activities in the Manager’s log book on a daily basis.
• Taking deposits to the bank every day (if banks are open) in accordance with company policies.
• All Assistant Managers are required to be on the concourse area and readily accessible to the customer and staff if not performing other duties. The task of back office paper work should be done during non busy times. 

DIRECTS WORK OFF:  All bowling center employees as directed by the center Manager

EDUCATION:  High school graduate with at least two (2) years college preferred.

EXPERIENCE:  Some experience in sales or retail management is preferred.  Some bowling employment experience preferred.

KNOWLEDGE:  Must have a good knowledge of general business methods including financial, marketing and personnel.  Thorough knowledge of league and tournament bowling is preferred or must be able to learn quickly.

JUDGEMENT:  Judgment is required regularly not only in determining the methods of operation but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution. 

SCHEDULING: All Managers and Assistant Managers must rotate between opening and closing shifts.  All Managers and Assistant Managers are required to work at least one day or night weekend shift every 2 weeks. (Saturday or Sunday)   Except for emergencies, Managers and Assistant Managers will not to be scheduled to work the same shift.  Exceptions may include:  Short staffed, league development, tournament activity or the center is hosting a major party or special event.  Managers and Assistant Managers will be required to work shifts in which the center is hosting a major tournament, special event and / or tournament.

JOB REQUIREMENTS:

• This position requires long periods of time standing and walking. 
• Applicant must be able to lift up to 25 pounds and have good hand dexterity.
• Applicant must be able to read, speak, write and understand English fluently.  Bilingual is a plus.
• This job does require bending, reaching, and twisting.

Snack Bar Attendant (010)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

 

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Snack Bar Attendant (010)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

 

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Shift Manager (120)

More information about this job:

POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Snack Bar Attendant (220)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Mechanic (220)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Shift Manager (220)

More information about this job:

POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.          

Customer Service Attendant (220)

More information about this job:

POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Party Attendant (200)

More information about this job:

Our Birthday Party Attendants are the life of the party, making sure the little one has the biggest bash ever!  They meet & greet guests with a smile and keep the good times rolling from getting them set up on the lanes to assisting with rental shoes, entering names into the computerized scoring, providing proper weight balls and making sure all bowlers understand the importance of observing the safety rules.  When the bowling fun is done and everyone is ready to eat, it’s all part of the job to serve the food—followed by the ice cream and cake—and keep all the hungry kids happy.  And when it’s time to prepare and present the final party bill, it is the attendant’s responsibility to pleasantly answer any questions or calmly address any issues in the process of securing payment.  After all, leaving the party planner with a positive last impression is the best way to make a satisfied customer a repeat customer!

REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Employee must comply with all Bowl America policies including Dress Code and Cell Phone use.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 16.

Mechanic (200)

More information about this job:

A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location.  The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time.  Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures.  Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

 

REQUIREMENTS:

• Must be able to lift up to 100 Pounds.  Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Snack Bar Attendant (200)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Snack Bar Attendant (200)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Customer Service Attendant (200)

More information about this job:

POSITION TITLE: Customer Service Desk Attendant

PURPOSE:  To provide customers with prompt, enthusiastic and courteous service to insure that maximum utilization of lanes and equipment is realized through the efficient flow of customers.

DUTIES:

• Greet customers as they enter the center.  Inform customers of center services and special events.
• Assign open lanes to customers and take waiting list names if no open lanes are available
• Rent shoes and help customers locate house balls if needed.
• Take payment from customers, accurately ringing transaction on register and providing accurate change to customer.
• Start league play according to schedule
• Page customers as required and make promotional and safety PA announcements.
• Notify the mechanic of all machine malfunctions.  Keep a record of all calls made to the pits.
• Direct porter to insure clean conditions are maintained throughout the center.
• Respond to customer complaints.  Escalate to Manager on duty if needed.
• Assist customers and correct problems that occur in bowlers’ areas such as score correction, sticky approaches and removal of house balls from the ball returns.
• Remove dead wood from lane or gutter if it is located between the foul line and the camera.  Remove any bowling balls that may be stuck on the lane in the same areas.
• Accept group reservations and record in Reservation book.  Must have working knowledge of package options, pricing and be able to sell packages to customers.  (Some centers have party planners or designated employees to handle party events. Your manager will inform you if you will be trained for reservations).
• Any additional duties as assigned by the center manager.

REQUIREMENTS:

• Job requires the employee to be fluent in reading, writing, speaking and understanding in English. Bilingual is a plus.
• Job requires the employee to stand for extended periods of time, and involves bending, twisting and reaching.
• Must be able to lift up to 25 pounds.
• Employee will be required to follow Bowl America policies including Dress Code and Cell Phone use.
• Minimum age is 18.

Snack Bar Attendant (180)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages. At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits. A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order. Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe. Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals.

REQUIREMENTS OF JOB:
• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time. The employee must have good hand dexterity. The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Mechanic (180)

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A Bowl America mechanic often operates behind the scenes, but his or her contributions are very much in evidence at every location. The priority is to correct any and all malfunctions with the automatic pinsetters, lane & scoring equipment and related machinery in order that league or open bowlers—or those celebrating a special occasion—will not be inconvenienced by even a short down time. Following regular maintenance and cleaning schedules is crucial to keeping the equipment and lanes in top condition at all times, and in complete compliance with safety procedures. Replacing damaged pins, resolving pin jams and fixing problems with the ball return are just a few of the mechanics’ many ongoing responsibilities.

REQUIREMENTS:
• Must be able to lift up to 100 Pounds. Job will involve bending, twisting, reaching and climbing.
• A basic knowledge of mechanics, electrical systems, hand and power tools is required.
• Employee will be required to follow all safety measures as outlined by center and OSHA procedures.
• Minimum age is 21.

Head Mechanic (180)

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POSITION TITLE: Head Mechanic
PURPOSE: To maintain the automatic pinsetters, computer scorers, and other operating equipment of the center at the highest level of efficiency,
DUTIES:
• Arrange and follow preventive maintenance schedule.
• Check logs, stop sheets and make necessary repairs.
• Schedule hours of, and evaluate work performed by pinchasers. Schedules are to be established under the guidelines of the center Manager.
• Supervise housekeeping for pits and shop area.
• Repair and maintain all other operating equipment.
• Train and evaluate work of Assistant Mechanic (B Mechanic) and pinchasers.
• Monitor and take charge of daily center maintenance, i.e.: rental lockers, seats, tables, etc.
• Clean and adjust computer monitors, cameras and ball detects.
• Keep records of parts and machine performances.
• Maintain and replenish parts inventories.
• Perform minor lane repairs.
• Monitor daily cleaning and conditioning of lanes.
• Maintain lane machine per manufacturer’s instructions.
• Maintain tele-fouls.
DIRECTS WORK OF: B Mechanics, Assistant Mechanics, pinchasers.
EDUCATION: High school diploma or equivalent.
EXPERIENCE: Minimum of 3 – 5 years as Assistant Mechanic.

Snack Bar Attendant (180)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Shift Manager (170)

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POSITION TITLE Shift Manager

PURPOSE: To assist the center Manager in the operations of the center with assigned responsibilities and functions, assuming the operational control in the absence of the Manager.

DUTIES:               

• Direct and supervise all operations of the center when scheduled to do so, or in the absence of the center Manager.
• Identify potential operational problems, develop and implement preventive actions with the approval of the center Manager.
• Handle customer complaints and problems that arise, using judgment as to which ones to refer to the center Manager.
• Assist in all phases of marketing, sales and promotions.
• Prepare reports, financial records and secure receipts as prescribed.
• Have a thorough working knowledge of and when needed, perform all duties of the control desk attendant, porter, snack bar.  A working knowledge of some of the basic pinsetter machine problems is beneficial.
• Provide instructions and bowling assistance to the customer as warranted.
• Be familiar with opening and closing procedures.
• Direct, Supervise and evaluate staff performance.

DIRECTS WORK OF:  All bowling center employees, as directed by Center Manager.

EXPERIENCE:      Some experience in sales or retail management is preferred.  Some bowling employment experience is preferred.

KNOWLEDGE:    Must have a good knowledge of general business methods including financial, marketing, and personnel.  Thorough knowledge of league and tournament bowling is preferred.

JUDGEMENT:      Judgment is regularly required not only in determining the methods of operation, but in analysis of complex problems and interpretation of procedures.  Exceptional problems are referred to a higher level usually with recommendations for a solution.

RESPONSIBILITY: Under limited supervision, is responsible for assigned major areas of work and for the operation of the center in the absence of the Manager.   

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.           

Snack Bar Attendant (170)

More information about this job:

Offering tasty food and a variety of beverages is an important part of the bowling center experience for families and fun-seekers of all ages.  At Bowl America, that makes the role of the Snack Bar Attendant as critical as any, since how the menu items are prepared—and presented—is a huge factor in how folks tend to evaluate—and consider making repeat—visits.  A customer expects the food point of contact to be knowledgeable about the options, courteous in taking the order and responsive when it comes to preparing their order.  Our Snack Bar Attendant’s also must be adept at verifying the age of customers requesting alcoholic beverages, proficient at inputting the correct information into the register and meticulous at keeping the kitchen and serving space both sanitary and safe.   Out of view of patrons, but no less essential to an efficient food operation, is the need to monitor food/supply deliveries and maintain proper inventory of both, a function that requires our attendant to verify the accurate count and condition of each shipment while also maintaining the highest safety standards when handling all materials, including cleaning supplies and chemicals. 

  REQUIREMENTS OF JOB:

• Employee must be able to speak, write, read and understand English fluently. Bilingual is a plus.
• Requires employee to stand for extended periods of time.  The employee must have good hand dexterity.  The job requires bending, twisting, reaching and the employee must be able to lift up to 25 pounds.
• Minimum age is 21.

Snack Bar Manager (430)

More information about this job:

POSITION TITLE: Snack Bar Manager

PURPOSE: To organize and operate snack bar in a profitable and efficient manner

DUTIES:               

• Work regular shifts as a snack bar attendant.  This may include day and evening shifts as well as weekends.  The snack bar manager may be required to work major events including tournaments, corporate events or other in center activities.
• Responsible for training, scheduling and evaluating snack bar employees under the supervision of the center Manager.
• Responsible for procurements of food and supplies through authorized agents.
• Receive food and supplies, check for price, quality and quantity.
• Plan food and beverage specials as outlined in Bowl America manual.
• Establish sanitation and health procedures to meet legal requirements.
• Check portions to make sure they comply with Bowl America standards.
• Establish and maintain security of all food and supplies.
• Maintain profit margins within Bowl America guidelines.
• Maintain monthly inventory records of food and supplies.
• Establish a par inventory under the supervision of the center Manager or Bowl America food service department.
• The Snack Bar Manager must be able to pass all health and alcohol awareness certifications.

DIRECTS WORK OF: All Snack Bar attendants

EDUCATION: High school graduate or equivalent preferred

KNOWEDGE: Knowledge of all phases of kitchen procedures and operations. Knowledge of sanitary food handling techniques.

EXPERIENCE: Experience in cooking and kitchen operations required.  Food ordering and supervisory experience preferred.

RESPONSIBILITY: Responsible for assigned areas of work performed under general supervision.

REQUIREMENTS OF JOB:

• Employee must be able to read, write, speak and understand English fluently.  Bilingual is a plus.
• This job requires being able to stand, sit and walk for extended periods of time.  The job also requires bending, kneeling, reaching with good hand dexterity.
• The job requires the ability to lift up to 25 pounds.
• The employee will be required to follow all Bowl America policies including cell phone use and dress code requirements.